We are here for you
Whether you have a question, a problem, or just need some guidance, our dedicated driver support team is ready to help.
Ways to reach our driver support team
In-App Support
The fastest way to get help. Open the PazeX Driver app, tap the support button, and our team will respond right away. Available 24 hours a day, 7 days a week.
Send us an email at support@paze-x.com and we will get back to you as soon as possible.
Phone
Call our driver support line during business hours for immediate help.
Topics we can help with
Account and Verification
Need help setting up your account? Having trouble with document uploads or verification? We can walk you through it.
Earnings and Payouts
Questions about your earnings, commission, or weekly payouts? We will give you a clear answer.
Trip Issues
Had a problem during a trip? A rider complaint? A route issue? Report it through the app and our team will look into it.
App and Technical Issues
Having trouble with the PazeX Driver app? Navigation not working? Notifications not coming through? Let us help you fix it.
Vehicle and Documents
Need to update your vehicle information or renew your documents on the platform? We will guide you through the process.
Safety Concerns
If you experienced a safety issue during a trip, contact us immediately. We take every safety concern seriously.
Healthcare Rewards
Questions about the healthcare rewards program? Want to know how many rewards you have earned? We can help.
How to get the best experience on PazeX
Keep your documents up to date.
Make sure your driver’s license, vehicle registration, and insurance are always current on the platform.
Maintain your vehicle.
A clean, well-maintained vehicle means better ratings and more trips.
Be professional.
Greet your riders, follow the route, and provide a safe and comfortable experience. Good ratings lead to better earning opportunities.
Stay active.
The more active you are on the platform, the more trip requests you receive.
Need help right now?
Open the PazeX Driver app and tap the support button. Our team is standing by.
