Frequently Asked Questions
Got a question? We have the answers. Find everything you need to know about riding, driving, payments, safety, and more.
How do I book a ride with PazeX?
Open the PazeX app, type in your destination, choose your ride type, and confirm your booking. A nearby driver will be matched with you in seconds.
How much does a ride cost?
You see the full price before you confirm your ride. There are no hidden charges or surprise fees. The price you see is the price you pay.
What payment methods do you accept?
We accept cash, debit and credit cards, bank transfers, and in-app wallet payments. You can choose your preferred method for each trip.
Where is PazeX available?
PazeX is currently available in Lagos. We are expanding to more cities across Nigeria soon. Check the app for the latest availability.
How long does it take to get a ride?
Average pickup time is under 4 minutes across mainland and island Lagos. Times may vary during peak hours.
Can I schedule a ride in advance?
Yes. Open the app, enter your destination, and choose the date and time you want to be picked up.
How long does it take to get a ride?
Average pickup time is under 4 minutes across mainland and island Lagos. Times may vary during peak hours.
Can I schedule a ride in advance?
Yes. Open the app, enter your destination, and choose the date and time you want to be picked up.
Can I share my trip with someone?
Yes. You can share your live trip details with family or friends directly from the app so they can follow your ride in real time.
What if I leave something in the car?
Contact our support team through the app. We will help you get in touch with your driver to get your item back.
How do I contact support?
Tap the support button in the app to reach our team instantly. You can also email us at support@pazex.com.
How do I become a PazeX driver?
Fill out the registration form on our website or in the PazeX Driver app. Upload your documents, complete the background check, and once approved, you can start driving.
What documents do I need to sign up?
You will need a valid driver’s license, vehicle registration, proof of insurance, and a government-issued ID. Full details are provided during registration.
How do I get paid?
Earnings are available for withdrawal every week. You can cash out directly to your bank account from the app.
What is the PazeX commission?
Our commission is designed to be fair so that drivers take home more from every trip. Full details are available when you sign up.
Do I get support as a driver?
Yes. Our dedicated driver support team is available around the clock. You can reach them through the app, by email, or by phone.
What is the Healthcare Rewards program?
PazeX offers healthcare rewards for active drivers. The more you drive, the more healthcare benefits you can unlock. Details are available in the Driver app.
How does PazeX keep riders safe?
Every driver goes through background checks and vehicle inspections. Every trip is tracked with GPS. Riders have access to an emergency SOS button and our 24/7 support team.
Are drivers background checked?
Yes. Every driver goes through a thorough background check before they are allowed on the platform. We also conduct regular vehicle inspections.
What happens if I feel unsafe during a ride?
Tap the SOS button in the app. It connects you to our safety team and local emergency services immediately.
Can my company set up a corporate account?
Yes. Contact our business team and we will set up a corporate account for your company with centralized billing, ride management, and dedicated support.
How do I become a PazeX partner?
Visit our Partners and fill out the partnership inquiry form. Our team will get in touch with you to discuss how we can work together.
